Testimonials

Hear straight from our partners how Expedia PartnerCentral has helped them.

Yaskania M. – E-commerce Sales & Marketing Manager, Meliá Nassau Beach All Inclusive, Bahamas

“I use EPC across all my devices. I’m very mobile, so I could be doing something on the laptop and then move to my mobile or tablet. I like to be on top of things, so I will check the dashboard frequently on the app via my mobile phone. I also have the notifications on, so I can see whenever a guest leaves feedback.”

Emma H. – Front Desk Manager, Palm City Resort, Darwin

“Expedia was able to help us during a period where we had a 20% downturn in business. We really needed to boost sales while maintaining flexibility.

Our Market Manager Mark took the time to help us understand and use promotions to suit our property needs. The results from Expedia PartnerCentral have been incredible and we look forward to seeing what promotions we can use to achieve our desired results in 2017.

Using Promotions helped us increase room nights by 450% in 2016. We had never before seen almost instantaneous growth through any other online supplier.

I was able to monitor, amend, and boost promotions at any time. When I was away from my desk, I could access all this information with the EPC App. This enabled us to keep track of our rooms and sales in real time…. at any time!

Our little standalone Darwin property also made a top 10 list of Hotels in Australia for one of the promotions we participated in. All during this downturn!”

Jay G. – Director of Sales and Marketing, Marina del Mar, Tulum, Mexico

“I use the EPC app. Absolutely. As a sales director you’re always moving, you’re on the road, and the EPC App  helps me keep up with the fast pace of the business. The app is responsive, and real easy to use.”

Kanishak S. – Operations Manager, Tanoa Paihia Hotel and Tanoa Russell Cottages, New Zealand

“Expedia PartnerCentral features an excellent performance dashboard which has become an important tool in our revenue management toolbox. The performance overview provides us with information suited to our specific needs and lets us focus on strategy and implementation.

The Price Grid is powerful, yet beautifully simple at the same time. It is very easy to access real-time market trends that are relevant to our properties. In the current market this tool was our first choice to find a suitable solution for our requirements.

We have seen significant growth in our booking conversions. In relation to forward projections, we are able to tailor better and more targeted online sales. EPC is astonishingly simple and has transformed our business.”

Mari-Elena B. – Sales and Marketing, Renaissance Resorts – Aruba and Curacao, Beach House and Blue Haven Resort, Turks and Caicos

“One of my favorite things about the EPC App is the notification feature. I have signed up to receive every notification for all my hotels. I think it’s the most beautiful thing, to wake up to five or six new booking notifications. I usually take a screenshot and send it to the hotels to show them how well we did overnight.”

Matthew P. – Revenue Manager, Discovery Parks, Adelaide

“As a group Discovery Parks was falling short of our revenue target for October and we decided to see if there was an existing promotion within EPC that we could get the whole portfolio to join.

We decided to join an existing 72hr sale and ensured that all properties were part of the sale.

The reach that Expedia has far outgrows our own, also given we needed a quick revenue result within a short window. This was the best means to achieve the results we were after.

We saw a large increase to our daily pick up across the group and a vast improvement to the groups bottom line. We would definitely do promotions again. It is a vital tool within our revenue planning.

Discovery Parks has seen the vast growth and improvements of tools within EPC and we are looking forward to being a part of the journey as business partners.”

Cecilia S. – Quality Manager, Meliá Nassau Beach All Inclusive, Bahamas

“Having Real-time Feedback and Guest Reviews in the EPC App, is a beautiful little bundle for me. It’s a tool that I can use anywhere. I don’t have to be confined to a spot or be sitting in front of a computer. It allows me to thank guests or resolve any issues they may have.”

Glen – VP of Revenue & Distribution, Club Quarters

“Accelerator is a really great tool for targeting specific dates that have distressed inventory. We lost a piece of year round group business in New York. I wasn’t too worried about the summer months as those are normally busy, however, I was concerned about booking for the winter months of January through March. We decided to try a number of tactics (not all Expedia related), with the Accelerator being one of them. The Accelerator ended up being the biggest contributor to bookings for that time period; we were able to replace the majority of the business and hit our revenue margin target. It’s a very useful tool that we can utilize when it makes strategic sense.”

Denel P. – General Manager and Director of Events, King’s Daughters Inn

“We were looking at very light occupancy rates for June so we decided to try out Expedia’s Members Only Deals. After implementing this deal, demand increased dramatically, and in a very short period of time. It’s certainly a strategy we will continue to use.”

Sean K. – COO of Investor SHM, Manages West Sonoma Inn

“I have been working with Expedia/Hotels.com for over 15 years. Beginning with a small resort in Scottsdale AZ; Expedia proved to be the game changer to our marketing strategy. I have utilized several different Expedia products to customize an effective online strategy for the variety of hotels and resorts that I work with. Expedia allows me to have a finger on the pulse to my hotel’s respective markets on a daily basis which is critical to maximizing room revenues. Expedia is one of the most important resources my company uses when implementing our marketing plans. The hotel’s that my company works with are consistently #1 producers and Expedia plays a major role in the overall success.”

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