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How to create emotionally engaging listings

Expert tips on attention-grabbing listings from Expedia Group's VP of Global Design and User Experience, Scott Jones, in this video interview

Reserving a hotel or vacation rental property often involves more emotion than your average online transaction. Travelers like to imagine themselves staying at the property—cuddling up in a duvet, sliding down a waterslide, or enjoying a fresh pastry on a patio.

To drive emotional engagement in your Expedia Group listing, think about trustworthy content, strong reviews, and the right kind of photos. Even selecting photos with a bit of color can make a difference. A 2017 Xerox study showed that color makes marketing materials 39% more memorable.

Scott Jones, Vice President of Global Design and User Experience here at Expedia Group, shares more insights about listings that capture travelers’ attention, with Anna Bhatia, Director of User Experience for Lodging Partner Services. He’s studied travelers in a lab to see what really excites them when looking at a property listing.

In Conversation with Scott Jones: User Experience

Looking for more tips and tricks to make your listing photos stand out? Explore Expedia Group’s new Photo Toolkit, and discover advice on taking your own photos, setting up rooms for photo shoots, and selecting the images that matter most to travelers.

Tags: Listing Content, Guest Engagement, Photos, Hospitality Marketing

 

 

Alison-Rohrs-new
ALISON ROHRS
PRODUCT MARKETING MANAGER

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Imagery that allows people to actually see themselves doing or seeing that thing from their perspective – that's the biggest key.

 


SCOTT JONES
VICE-PRESIDENT of GLOBAL DESIGN
& USER EXPERIENCE
EXPEDIA GROUP

 

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