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Guest Delight in Vietnam

Traditional hospitality enhanced with new online tools

Vietnam is a country known for its beauty, food, and incredible hospitality.  It is quickly becoming a top destination for oversees travelers who want to explore the culture and traditions of this charming country. But attracting and catering to overseas travelers can be a challenging task for local hotels.

We recently traveled to Ho Chi Minh City where we had the opportunity to hear how our hotel partners utilize Expedia PartnerCentral guest engagement tools to communicate with guests before, during, and after their stay.


Communicating with guests

Expedia® PartnerCentral provides partners with a suite of guest engagement tools that make it simple to connect with guests before, during and after their stay.

  • Send a welcome email to guests after they book with information about what they can expect during a stay at your property with EPC Conversations. Confirm booking details and answer any questions before your guests arrive, ensuring that guests know what to expect when they arrive.
  • Real-time Feedback allows our partners to connect with guests during their stay to help ensure guests are satisfied.
  • Expedia guests are invited to write post-stay guest reviews, which are verified by Expedia. Hotel partners can respond to reviews from former guests, and future guests can review all of our verified reviews on our Expedia brand sites.

Thank you to all of our valued Vietnam partners for sharing their stories with us.

Learn more about how you can stay engage with your guests using Expedia PartnerCentral tools.



"EPC Conversations makes it easy for us to communicate with guests in a timely fashion."